Yes.  Office-Logic Groupware allows the user to receive their new Phone Messages as an e-mail or text message on their cell phones, as well as within Office-Logic Groupware, so they can be notified when they have a new phone message from any location.  Since the user has control over this feature, they control when and where to send their phone messages instead of the person who is taking their message. 

To setup this feature in Office-Logic Groupware, open the Phone Message Center module and select the Options\Configure menu option.  From the Phone Message Configuration menu, Check the box to enable the Send copy of all phone messages to email address: feature.  The user can easily toggle this feature on and off as needed.  Enter a valid e-mail address to send a copy of your phone messages to.  To receive your phone messages as a TXT message, you will need to enter an address that is supported by your cell phone provider.  As an example, a Verizon customer can enter their phone number followed by @vtext.com, or 2125551212@vtext.com.   Of course, you must have a plan that supports text messaging, and normal text message pricing applies. Click the OK button to save your settings.

Here is a list of the most common cell phone provider e-mail addresses (domains) for sending an e-mail message as a text message to your cell phone.  Replace "phonenumber" with your cell phone number.  If you have a problem receiving a text message, then please contact your cell phone provider to verify their addressing format:

• Verizon: phonenumber@vtext.com

• AT&T: phonenumber@txt.att.net

• T-Mobile: phonenumber@tmomail.net

• Cingular: phonenumber@cingularme.com

• Sprint: phonenumber@messaging.sprintpcs.com

• Nextel: phonenumber@messaging.nextel.com

• US Cellular: phonenumber@email.uscc.net

• Virgin Mobile: phonenumber@vmobl.com

• SunCom: phonenumber@tms.suncom.com

• Powertel: phonenumber@ptel.net

• Alltel: phonenumber@message.alltel.com

• Metro PCS: phonenumber@MyMetroPcs.com

* This is a version 9.x feature.  Make sure that you have a current USE Agreement and a copy of the latest version of Office-Logic Groupware.

Yes.  Office-Logic Groupware and Office-Logic InterChange will allow the administrator to set requirements for user passwords.

1. The minimum number of characters required in all users passwords.

2. User passwords require at least one non-alphabetic character.

3. Require users to set a password. (Office-Logic Groupware Only)

4. Require password to be changed after the specified number of days. (Office-Logic Groupware Only)

The Minimum number of characters required in user password option allows the administrator to set the minimum length of the passwords that users can set.  The Non-alpha characters required in user password option allows the administrator to force users to use at least one character other than A through Z for higher password security.  The Require password to meet above password requirements before user can login option forces Office-Logic Groupware users to have a password.  Passwords are required for Office-Logic users to be able to access their e-mail and calendars remotely through the Office-Logic InterChange WebMail and WebScheduler interface.  The Require password to be changed after the specified number of days option forces the users to change their passwords on a regularly timed basis. Some security experts believe that forcing users to change their passwords reduces security.  Users that have to change their passwords frequently have a tendency to write their passwords down in obvious places in order to remember them.

To set these options in Office-Logic Groupware:

Switch to the GLOBAL user and select the User module located in the left side Module Bar.  Once in the User\Group Maintenance module, click on the Options\Global Configuration option. This will bring up your Global OL.INI file.  You will need to set or enable the following options which are located under the [LOGIC] section header.  In the example below, the administrator is setting a minimum number of characters to 6, forcing at least 1 non-alpha character, forcing Office-Logic Groupware users to create a password, and requiring that Office-Logic Groupware users change their passwords every 30 days.

 

[LOGIC]

;Minimum number of characters required in user password
PasswordMinChars=6

 

;Non-alpha characters required in user password
; enabled if 1, disabled if 0
PasswordNonAlpha=1

 

;Require password to meet above password requirements before user can login
; enabled if 1, disabled if 0
PasswordRequired=1

;Require password to be changed after the specified number of days
; disabled if 0
PasswordExpires=30

 

Once the options have been set or edited, exit and save the OL.INI file.

 

To set these options in Office-Logic InterChange:

Setting these options in Office-Logic InterChange will only apply to users that are NOT defined as LOGIC (Office-Logic Groupware) users.  From the Office-Logic InterChange server, select the Configure\Options\Security menu tab and set the following options.

 

Minimum number of characters allowed in a user password.

User password requires  at least one non-alphabetic character.

 

Click on the OK button to save your settings.

 

When looking at your list of e-mail messages, you may notice that there is a RED and/or BLUE arrow(s) on the envelope icon next to some of your messages.  The RED arrow is an indicator that this message has either been replied to or forwarded by you.  The BLUE arrow indicates that the message was sent to you with a read receipt request by the sender.

Office-Logic Groupware allows you to configure how messages that have requested a Read Receipt are handled.  Within the Office-Logic Groupware e-mail module, select the Options\Configure menu and click on the Read tab.  There is an option called Return Read Receipt: which has a pull-down window.  Your options in the pull-down window are:

• Never send a read receipt

• Always send a read receipt

• Ask before sending a receipt

Many of our Office-Logic customers wanted the option to either "Never send a read receipt" or "Ask before sending a receipt" because they find read receipt requests as an invasion of privacy.  The "Ask before sending receipt" option will display an option to either send or not send the read receipt when the message has been opened.

If you need to send a message that you received to other users, which option would be best, the FORWARD or the REDIRECT?

The FORWARD option sends a copy of the message, but it replaces the original senders information or FROM address with your own.  The REDIRECT option will send a copy of the message, but it retains the original sender information.  Why would this be important?  If I wanted to send a copy of a message that I received to another user, but did not expect that user to reply to the original sender, then I would use the FORWARD option.  If I was sending a message to another user and expected that user to reply to the original sender, then I would use the REDIRECT option.

The FORWARD option allows you to add or edit the message body before sending.  A REDIRECT will NOT allow you to add or change the Subject or Message Body of the original message.  The original message is redirected to the new address without your comments.

A REDIRECT is also very helpful if you are sending a message to another account for you to access remotely, such as a POP account.  You would want to use the REDIRECT so you would know who the original message came from.  If you were to use the FORWARD option, all those message would  contain your address in the From: field, instead of the original senders.

The FORWARD and REDIRECT options are available when creating rules to help manage your Office-Logic mailboxes.  When creating a rule, there are also two new options that can be very helpful when forwarding or redirecting messages to accounts that will be accessed by a cell phone or PDA device.  These new options are the FORWARD to small device and the REDIRECT to small device. The FORWARD and the REDIRECT functionality work the same as described above, however, these new options will only send the subject of the message and the first 200 characters of the message body.  This can be very nice when sending to accounts that have limited space available or for devices that can sometimes be cumbersome when reading large messages such as a cell phone.

Make sure the Signature check box is selected if you want this signature to automatically be appended to the bottom of your message.  The Personality window and Signature check box are sticky options and will remain enabled/disabled until manually changed by the user.  

If you prefer to enter your signature in a location other than the bottom of the message, then uncheck the Signature check box option and use the Sign icon on the Tool Bar. The Sign icon will insert your signature, for the Personality that you have selected, at the location of your cursor in the message. You can also use the <CTRL>+G keys to insert your signature at the cursor location. This option is very useful when replying to messages that have your comments at the top.   

If you would like the signature to be appended to the bottom of your message as well, then make sure that the Signature option remains checked.

Yes.  Office-Logic has made it easy to change the default font character type and size when either composing messages, reading messages, and message list displays.  From the e-mail module in Office-Logic, select the Options\Font menu.  This menu allows you to select the default font and size for the following areas:

• Mailbox List 

• Message List

• Preview Information

• Plaintext Messages

• Richtext Messages

• Message Header

• Rule Display Messages

Changing the Richtext Messages default font and size is limited to composing messages.  When you receive a richtext message from another user, the richtext font that they used to create their message will be displayed in Office-Logic.  The text size for richtext messages that you receive are controlled by the text size setting in Internet Explorer. You will need to open Internet Explorer and select the View\Text size option. Select the appropriate text size setting (Smallest, Smaller, Medium, Larger, Largest). Exit Internet Explorer, and restart OfficeLogic

Changing the Palintext Messages default font and size will be displayed when composing and reading plaintext messages.

Yes.  From within the Office-Logic e-mail module, select the Options\Import menu option.  Your import options will be the following:

• Address Book from ExpressIT!

• Address Book from Outlook

• Address Book from Outlook Express

• E-mail from Outlook

• E-mail from Outlook Express

• E-mail from mailbox (MBX) files

• Auto-complete e-mail addresses from Outlook

Many of our customers that have been using Outlook and Outlook Express for their e-mail have become more aware of  the vulnerabilities associated with data security and virus attacks targeted towards Outlook.  To limit the possibility of having their companies regular business activities disrupted by network performance problems or data integrity violations, many of our customers are mandating that their users not run Outlook or Outlook Express while connected to their networks.  

Our products are designed to limit the chances of these attacks from spreading, or allowing the end users from infecting their network environment.  Office-Logic allows the Administrator to limit what attachment types their users can receive, open, or even save.  Some of the other features found in Office-Logic that make it a more secure and safer client for our customers:

• E-mail HTML Filtering - Automatically filters malicious and dangerous HTML code from e-mail before the message is displayed for the user

• Images in E-mail suppressed before viewing. Many images include e-mail address verification back to SPAMMERS. Simply click a button to view images in messages. 

• Contact/Address Books are not vulnerable to virus attacks

• Preview Window does not automatically run potentially harmful scripts that could infect your network and/or workstations

• * SPAM filtering - White Listing options to easily Allow or Block addresses

• * Detained Folder quarantines messages from new senders until verified through Challenge Response authentication

* Option available when used with our Office-Logic InterChange SMTP mail server with the White List\Challenge Response SPAM filtering option.

The issue of sending old e-mails has been partially fixed by a modification to Office-Logic InterChange that inhibits "old" appointments from sending e-mail updates. If the user has configured the "Schedule days back to synchronize" within the Synchronization Options in Webmail/WebScheduler to more days than the BlackBerry is configured to keep (the default is 30 or 60, depending on which device), then the phone must also be configured to keep appointments longer than the configured days. This setting is in the Calendar application on the BlackBerry under "Options". Look for "Keep Appointments" and set it to a value greater than the "Schedule days back to synchronize" setting. It allows a setting of 15-, 30-, 60-, 90-days, and "Forever" to be selected. Setting it to "Forever" will allow the number of days back to be set by Office-Logic InterChange. Otherwise, the BlackBerry will take it upon itself to delete the old appointments and cause e-mail notification to be sent to attendees.

You can set up Office-Logic to send and receive your Gmail™ e-mail.  Now you can access your Gmail e-mail using Office-Logic. Your administrator will need to define your setting in the Global User/Group Maintenance module.

Administrator steps:

User Setup:
If you want to SEND mail as the Gmail user, you will need to setup an Office-Logic Personality. See the TIP-OF-THE-WEEK Archive for November 03, 2006. 

1. Check the box Use alternate e-mail address for this personality. 

2. In the From: box, enter your full Gmail e-mail address, for example, Stinky@gmail.com or GoodGolly@gmail.com. 

3. In most cases you should leave the Reply-to: blank. 

4. Optionally, fill in the Signature field. 

5. Close the window and select Save changes to e-mail personality. 

6. Exit and restart Office-Logic.

7. Enable POP in Gmail. Don't forget to click Save Changes when you're done. You're now ready to use POP with your Gmail address.

You can set up Office-Logic to send and receive your AOL® or AIM® e-mail.  Now you can access your AOL® or AIM® E-mail using Office-Logic. Your administrator will need to define your setting in the Global User/Group Maintenance module.

Administrator steps:

1. Login to Office-Logic as the GLOBAL user or switch to the GLOBAL user account. 

2. Select the User/Group Maintenance module if it is not already on the screen. 

3. Open the desired user account by either double-clicking the account or highlight the account and click on the Open icon.

4. Click the Account button. 

5. Click New. 

6. Give the account a name in the Name: field. 

7. Make sure the Enabled box is checked. 

8. Select POP3 in the Type field drop-down control. 

9. In the Server: field enter pop.aol.com or pop.aim.com. 

10. In the Account: field type your AOL® or AIM® screen name. 

11. In the Password: field type the AOL® or AIM® password. 

12. Enter an Office-Logic mailbox/folder to use for accepting the mail. 

13. Check the box Leave mail on server if you want to be able to access the mail from other locations or software besides Office-Logic. IF YOU FAIL TO CHECK THIS BOX, OFFICE-LOGIC WILL REMOVE THE MAIL FROM AOL. 

14. Select OK. 

15. Close the User edit dialog box by selecting OK and then close User/Group Maintenance.

User Setup:
If you want to SEND mail as the AOL user, you will need to setup an Office-Logic Personality. See the TIP-OF-THE-WEEK Archive for November 03, 2006. 

1. Check the box Use alternate e-mail address for this personality. 

2. In the From: box, enter your full AOL e-mail address, for example, ZolaOnAOL@aol.com or GabbyGrace@aim.com. 

3. In most cases you should leave the Reply-to: blank. 

4. Optionally, fill in the Signature field. 

5. Close the window and select Save changes to e-mail personality. 

6. Exit and restart Office-Logic. 

Like other secure systems, Office-Logic requires users to enter a user ID and password to gain access. Passwords protect your account and your information. So what’s in a password? Is it really secure? Could someone easily guess yours?

 

To change your password in Office-Logic Groupware, log in and select User/Group Maintenance. Then select Password from the top menu. Then select User. Enter your old password, your new password, and confirm your new password. Click OK

A secure password consists of a string as reasonably long as the system will allow (Office-Logic allows 10), consisting of characters selected from all those allowed by the system and in a manner that provides no redundancy – in other words, totally random selection. But we do have to be able to remember our password. 

 Tips for choosing a strong password you can remember include the following:

• Use a mix of characters (alpha and numeric).

• Do not use a word found in the dictionary.

• Change your password from time to time and never share your password with anyone.

• Use the first letters of a phrase that is easy for you to remember. For example, “My favorite vacation was Orlando in 04” (MfvwOi04) or “My daughter Stephanie is 14 years old” (MdSi14yo).

• Write it on a piece of paper – but be sure to keep the piece of paper in a secure place, such as the back of your wallet or purse. Once you can remember the password, destroy the piece of paper you wrote it on.

Organizations need to take the first step to ensure that their employees or students have a clear understanding that the entire e-mail system belongs to the organization, and not the individual. There should not be any doubt to the individual that ALL content that is created, received, or stored on the organizations e-mail system is the sole ownership of the organization, and the employee has no right to its ownership or have an expectation of privacy.

There are steps that the organization or company needs to take to limit their liability against an employees abuse of their e-mail system. Some suggestions are:

1. Establish written e-mail rules and policies.

   • In writing, define a clear set of rules and policies that explain how your e-mail system should be used, with specific guidelines to address corporate and personal e-mail, e-mail content, and proper e-mail etiquette.

2. Educate all employees, from the part-time intern to the owner. 

   • Written e-mail policy coupled with an effective employee education program may help your organization defend workplace lawsuits and other risks.

3. Address ownership issues and privacy expectations. 

   • Use your e-mail policy to advise employees that the e-mail system, including all content, messages and passwords, are the property of the organization. If you monitor e-mail (YOU SHOULD!), tell your employees. Let employees know they have no reasonable expectation of privacy when using the company's e-mail system.

4. Address personal use. 

   • Use your policy to let employees know how much, if any, personal e-mail use is allowed. Be specific. Leave no room for individual interpretation. Remember, an employee's interpretation of "appropriate" personal use is likely to be significantly different from your own. Spell out exactly when, for how long, with whom and about what topics employees may communicate.

5. Incorporate an overview of your sexual harassment and discrimination policies within your e-mail policy. 

   • Because of e-mail's relaxed, informal nature, some employees will put in writing comments they would never say aloud. Make sure employees understand that regardless of how a message is transmitted, an inappropriate comment is an inappropriate comment. All it takes is one offensive remark to land the employee or the company in trouble. Having an e-mail policy in place will help protect the company if any legal issues arise. Consult your appropriate legal advisors if you have any questions.

6. E-mail creates a written business record that can be traced.

   • The employees need to understand that all e-mail correspondence and content is a reflection of themselves and the company in general. They also need to understand that e-mail content is not guaranteed to stay between the sender and receiver of the message. It is very easy for e-mails to be forwarded to others that the original sender may not have intended to share that information with.

7. Enforce e-mail policy with a combination of monitoring and discipline.

   • Most industries require companies to keep a record of all e-mail correspondence that is stored in a searchable format. Whether your industry requires such a policy or not, it is in your best interest to have an Archiving policy in place. Office-Logic InterChange has built in Archiving features that make it easy to enforce such a policy. Office-Logic InterChange v4.x also has a feature to send copies of all user's sent and received mail to another user for monitoring. It is not only important to have an Archiving policy in place, but to make sure that all employees are aware that such a policy exists and is monitored. 

8. Insist on employee compliance. 

   • Be sure every employee understands each e-mail policy and procedure and is clear on what constitutes appropriate and inappropriate use of the organization's e-mail system. Require each employee to sign and date a copy of every e-mail rule and policy, acknowledging that the employee has read, understands and will comply with the policy, or accept the consequences, up to and including termination. Create continuing education activities and tools to reinforce training and ensure e-mail rule and policy compliance.

Office-Logic Groupware has a feature called Logic-Safe that will allow you to enable your defined Windows screen saver quickly for when you need to step away from your desk.  It is always a good policy to ensure that your PC is secure when it is unattended, and Logic-Safe makes it easy.

First make sure that your PC is configured for a screen saver, and that it has a password defined.  From your Windows Desktop, Right-Click your mouse pointer in any open area (not on top any of your shortcut icons) and select the Properties option.  Go to the Screen Saver tab menu, and define which screen saver you would like to use.  Enable the On resume, password protect option.  Click the OK button to save your settings.

Many of your e-mail messages contain links that when clicked on will open your web browser and bring you to a specific location on the internet.  It is a common practice for the "Bad Guys" to trick people into clicking on these links that could  potentially collect personal information about you, or infect your environment with a virus or worm.

A Rich-Text or HTML e-mail message has the ability to disguise the actual location of the link.  As an example, you could see the words  Click Here in your message, and not be aware of exactly where clicking on this link will take you.  However, Office-Logic will display the actual link location on the Status Bar when you position your Mouse Pointer over the link in your e-mail message.  The Status Bar is located at the bottom left hand corner of your Office-Logic window.  The Status Bar option can be toggled On or Off in Office-Logic, so you will want to make sure that this option is enabled by clicking on the Options\Status Bar option located on the Menu Bar at the top of Office-Logic.

This feature is also helpful when you need to verify the actual link location if clicking on the link does not take you to the location you were expecting to go.

Messages that you receive in Plain Text format do not have the ability to disguise these links.  Any links within Plain Text messages are easy to see exactly where it will take you if selected.

It is a very smart practice to use the Status Bar to verify the link location before clicking on any link within an e-mail message.  If you are not sure that this is a safe link, then you might want to write down the link location that is displayed on the Status Bar and contact your Network Administrator.  It is better to be SAFE!!!

April 20, 2007 - How do I turn on the feature in Office-Logic InterChange to Detain Junk Mail?

April 13, 2007 - Should I disable the E-Mail Preview Window in Office-Logic Groupware?

If your Consultant / Network Administrator / Security Administrator / Guest IT Speaker / Conference  Speaker / Friend / Neighbor / or even Brother-In-Law tells you to turn OFF the Preview Window for viewing e-mails because it is not safe, what they are telling you is that they are a Microsoft Outlook bigot⁽¹⁾.  Any Microsoft Certified Egomaniac (MCE) will make that same claim simply because they know that the Preview Window in Outlook is truly NOT safe.  By their (MSoft) own design, Outlook has many vulnerabilities that spammers and viruses target.  Many of these attacks are executed by Outlook by simply displaying a message from within the Preview Window.

However, Office-Logic Groupware has taken several precautions to keep our users as safe as possible from these forms of attacks.  

• First, Office-Logic Groupware does NOT run any embedded macros from the preview window, or even when an e-mail message is opened, as Outlook will do.  

• Second, Office-Logic Groupware Sanitizes richtext (HTML) messages before the user either previews or opens the message.  Sanitizing the message is done by removing harmful code from richtext (HTML) messages that are designed to send personal information back to the "Bad Guys", install Spyware software, or execute a virus/worm.  These harmful codes are disabled before the message can be displayed, and does not change the appearance of the message.

• Third, because Outlook is such a visible and prolific target for "Bad Guys", Office-Logic Groupware has stayed "below the radar" of these malicious attacks. 

Therefore, the viewing of messages from either the Preview Window or Opening A Message using Office-Logic Groupware is pretty safe.  Of course, you may still be vulnerable if you choose to view any pictures.  Hopefully you have Office-Logic InterChange to scan your e-mails for Bad Stuff before the messages are delivered to the users mailbox.  It is also highly recommended that your workstations and servers are protected by a reputable Anti-Virus solution such as Norman, McAfee, or Symantec.  

March 16, 2007 - Can Office-Logic InterChange be configured to send only encrypted e-mail to specific domains?

By default, all e-mail that is sent from Office-Logic InterChange to a server that supports TLSSTART (SSL for SMTP) is sent encrypted using the TLS protocol.  Any message that is sent to a server that does not support TLSSTART is sent in plain text with no encryption. 

You can restrict mail from being sent to any server that does not support TLS based on domain names. In other words, if you want messages to be encrypted to GoodDomain.com and not sent if the server does not support TLS, then you can add GoodDomain.com to the list of security required servers.

To add domains to the list of security required servers, you will need to do the following:

1. From your Office-Logic InterChange server, select the Help\Support\Explore application directory option.

2. This will bring up Windows Explorer in your default Office-Logic InterChange directory.  i.e. C:\INTER

3. Open the CLEAN directory, and then double-click on the SECURE.TXT file.

4. This will open the SECURE.TXT file with Windows Notepad, or whatever application you have associated with TXT files.

5. The SECURE.TXT file is a list of domain names that are required to use TLS or SSL for sending and receiving mail to\ from your Office-Logic InterChange server.  Each line contains a domain name or host name which can contain a wildcard * asterisk character.  Be very careful when using an *

6. As an example:  If you want Office-Logic InterChange to only send and receive encrypted mail from domains LAN-ACES.com and GoodDomain.com then you will want to add the following domains on a separate lines in your SECURE.TXT file:

*LAN-ACES.com

mail.GoodDomain.com

 

7. In the examples above, the *LAN-ACES.com has been added using a wildcard * character to only allow TLS encrypted communications from any domain that ends with LAN-ACES.com 

8. Save your SECURE.TXT file and exit Windows Notepad and Windows Explorer.

March 9, 2007 - Make sure your Windows Servers and Workstations are ready for the new Daylight Savings Time?

As stated in our February 2, 2007 Tip-Of-The-Week article, Office-Logic products will not be effected by the new Daylight Savings Time changes, however, you will want to make sure that your Windows Servers and Workstations have been updated to handle the new date changes.

Important information on the Microsoft Daylight Savings Time update patch can be found on the Microsoft Support Knowledge Base, and identified as KB931836.  Click Here to view document KB931836.

You can check to see if your Windows Server or Workstation already has the Microsoft Daylight Savings Time update patch installed by the following steps:

1. Open the Windows Control Panel.

2. Double-Click on the Add Remove Programs utility.

3. Make sure that the Show Updates option is enabled.  This option is usually located at the top of the window.

4. Look for Update for Windows xxx (KB931836)

5. If this update is listed then there is nothing more that you need to do.  If it is not listed, then please refer to the KB931836 document for instructions and download information for your operating system.

You will also want to make sure that your Windows Servers and Workstations are set to automatically adjust for Daylight Savings Time.

1. Open the Windows Control Panel.

2. Double-Click on the Date and Time utility.

3. Click on the Time Zone tab menu.

4. Check the box to enable the Automatically adjust clock for daylight saving changes.

5. Click the OK button to save your settings.

This document and information applies to the following operating systems:

• Windows Fundamentals for Legacy PCs 

• Microsoft Windows Embedded for Point of Service

• Microsoft Windows Server 2003 R2 Standard Edition (32-bit x86) 

• Microsoft Windows Server 2003 R2 Enterprise Edition (32-Bit x86) 

• Microsoft Windows Server 2003 R2 Datacenter Edition (32-Bit x86) 

• Microsoft Windows Server 2003 R2 Standard x64 Edition 

• Microsoft Windows Server 2003 R2 Enterprise x64 Edition 

• Microsoft Windows Server 2003 R2 Datacenter x64 Edition 

• Microsoft Windows Small Business Server 2003 R2 Standard Edition 

• Microsoft Windows Small Business Server 2003 R2 Premium Edition 

• Microsoft Windows Small Business Server 2003 Standard Edition 

• Microsoft Windows Small Business Server 2003 Premium Edition 

• Microsoft Windows Server 2003, Standard Edition (32-bit x86) 

• Microsoft Windows Server 2003, Enterprise Edition (32-bit x86) 

• Microsoft Windows Server 2003, Datacenter Edition (32-bit x86) 

• Microsoft Windows Server 2003, Web Edition 

• Microsoft Windows Server 2003, Standard x64 Edition 

• Microsoft Windows Server 2003, Enterprise x64 Edition 

• Microsoft Windows Server 2003, Datacenter x64 Edition 

• Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems 

• Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems 

• Microsoft Windows XP Home Edition 

• Microsoft Windows XP Professional 

• Microsoft Windows XP Professional x64 Edition 

• Microsoft Windows XP Tablet PC Edition 2005 

• Microsoft Windows XP Tablet PC Edition 

• Microsoft Windows XP Media Center Edition 2005 

• Microsoft Windows XP Media Center Edition 2004 

• Microsoft Windows XP Media Center Edition 2002 

March 2, 2007 - Can Office-Logic InterChange BLOCK all e-mail from specific regions?

Or, you can enter the IP Address ranges directly into Office-Logic InterChange one at a time.

1. From your Office-Logic InterChange server, go to the Configure\Lists\Block SMTP IP Addresses menu.

2. This will display the Blocked SMTP IP Addresses window.  Click on the Add button to enter the IP Address ranges that you would like to block.

3. The Edit IP Address Range window allows you to enter IP Address ranges one at a time.

   • Enter the beginning IP Address that you want blocked in the First IP Address field. i.e: 58.0.0.0

   • Enter the ending IP Address for that range that you want blocked in the Last IP Address field.  i.e.: 61.255.255.255

   • In this example, any IP Address between 58.0.0.0 and 61.255.255.255 are from Asia and will be blocked by Office-Logic InterChange.

4. Click on the OK button to save your IP Address range.

5. Repeat this procedure for the other IP Address ranges for that specific region, or all the regions listed above.

   • This method does not allow you to enter the comments about a specific range.

February 23, 2007 - Can I synchronize my Office-Logic Cardex files to my PDA device?

February 16, 2007 - How can I see which Office-Logic Palm Conduit licenses have been assigned to each user?

February 9, 2007 - Can I run a 30-Day Trial of Office-Logic Groupware Client Server Edition?

February 2, 2007 - Do we need to do anything special to adjust for the new Daylight Saving Time?

January 26, 2007 - How do I get a signed Certificate of Authority for Office-Logic InterChange?

January 12, 2007 - Can I disable or change the Sound Notifications in Office-Logic?

Yes.  The sound notifications in Office-Logic Groupware are configurable and managed under the Windows Control Panel - Sounds utility menu.  The Office-Logic Sound Notification files are stored on the users workstation under the 

C:\Program Files\Office-Logic directory.  Removing one or more of these files from this location will not disable the sound notifications because Office-Logic will automatically replace any missing files.  You will need to follow these steps in order to disable or modify the Sound Notifications:

January 5, 2007 - I used to get a choice when closing Office-Logic to either Exit or Minimize?

By default, Office-Logic will inform the user when exiting that they will not receive notifications, and give them the option to Minimize, Exit, or Cancel.  This prompt also includes a Don't ask again option, which when selected will automatically exit Office-Logic in the future without displaying this option window.

Many users decide after selecting the Don't ask again option, that they prefer having this choice when exiting Office-Logic and would like the prompt to return.  In order to reset this option in Office-Logic, you will need to do the following:

1. On the Menu Bar in Office-Logic, located at the very top, select the Window\Close All option.

2. Then on the Menu Bar, select the Options\General Configuration option.

3. The General Configuration menu window will be displayed.

4. Check the Display warning box before exiting option, and click the OK button.

If you would like Office-Logic to automatically Minimize when clicking on the Windows X button on the top right instead of closing the program, then check the Minimize application instead of exiting option.

The General Configuration menu window is also where you can set Office-Logic to create a log file, which can be very helpful to our Technical Support Technicians if you are having an issue with Office-Logic.  To have Office-Logic create a log file, select the Enable file logging option.  Usually it is only necessary to enable this option if requested by one of our Support Technicians.

December 8, 2006 - Can I notify another user of an upcoming appointment that I have?

Yes.  Office-Logic will allow you to inform other users of an appointment that is listed on your Office-Logic calendar.  Open your Office-Logic calendar by selecting the Scheduler icon located on the left side Module Bar.  Right-Click on the appointment that you would like other users to know about, and select the Send Via E-mail option.

This will open an Office-Logic Compose Message window with appointment name listed on the Subject line, and the appointment details listed in the Message Body.  Simply enter the addresses for the users that you would like to know about this appointment in the To: field and click on the Send button.

An example of the information that will be sent is listed below:

<Username> is notifying you of the following event. There is no need to reply to this message.
_____________________________________________________________________

Meeting Summary: Sales Meeting
Start Date/Time: Friday, December 08, 2006 1:00 PM
End Date/Time: Friday, December 08, 2006 2:59 PM
Location: Conference Room 1

Event ID: 3102740471
Event Sequence: 0

Description:
Sales meeting to discuss the release of Office-Logic InterChange v4.x and new features that will be available.

October 27, 2006 - Important Notice About Internet Explorer 7

This is an FYI that we felt was important enough to make sure our customers become aware.  Although we are not anticipating any compatibility issues between our Office-Logic products and Internet Explorer 7, we have become aware of some issues with products that utilize online services.  As an example, Internet Explorer 7 will disable Quickbooks Banking and Credit Card services.  The error message that Quickbooks gives does not specifically indicate that the problem is related to Internet Explorer 7, which makes troubleshooting the problem very difficult.  At the recommendation of Intuit (Quickbooks) technical support, uninstalling Internet Explorer 7 corrected this issue. Additionally, Internet Explorer 7 does not "play well" with programs when other browsers are installed such as Firefox. Internet Explorer 7 will cause you to experience problems anytime IE7 is NOT the default browser.

FOR MORE INFO CLICK HERE

October 20, 2006 - Can Office-Logic not automatically send read receipt notifications back to the sender?

A message that has a Read Receipt request will be displayed in your message list with a BLUE arrow on the envelope icon.  A message with a Read Receipt request will send a notification message back to the sender that lets them know that their message has just been opened by you.  This of course does not necessarily mean that you have actually read their message.  Normally a Read Receipt will be sent whenever the status of the message has been changed to Read.  Opening a message will automatically change the status to Read.  However, simply highlighting a message in your list, that then displays in the Preview Window, can also change the message status to Read and send a Read Receipt.  

Many of our Office-Logic customers wanted the option to either "Never send a read receipt" or "Ask before sending a receipt" because they find Read Receipt requests to be an invasion of privacy. 

Office-Logic Groupware allows you to configure how messages that have requested a Read Receipt are handled.  Within the Office-Logic Groupware e-mail module, select the Options\Configure menu.  There is an option called Return Read Receipt: which has a pull-down window.  Your options in the pull-down window are:

• Never send a read receipt

• Always send a read receipt

• Ask before sending a receipt

 The "Ask before sending receipt" option will display a window, whenever the status of the message has been changed to Read, with choice to either send or not send the read receipt 

October 13, 2006 - Protect your financial and other accounts from e-mail fraud messages (PHISHING).

October 6, 2006 - Can Office-Logic be set to Keep Mail On Server when POPing external mail?

If you have Office-Logic configured to POP internet e-mail for specific users, and would like Office-Logic to keep a copy of the mail it downloads on the external POP3 server, then you will need to set this option in Office-Logic.  It is also best to check with your POP3 provider to verify that they support the option to keep mail on server.

First, either Login as, or Switch to the GLOBAL user in Office-Logic.  Click on the USER module icon located on the left, which will display a list of all your defined users in Office-Logic.  If this view displays a listing of all your Groups instead of your Users, then click on the View icon on the top to change to the Users list.  Double click on the user name that you want to modify.  This will bring up the Edit User window. If the POP account information is listed on the main screen, then check the option at the bottom to Leave email on server.  If the information is not listed on the main Edit User screen, then click on the Accounts button located on the right. Select the appropriate POP account (if more than one is defined), and check the option to Leave email on server. Click the OK button to save your settings.

Of course, the best solution is to have Office-Logic InterChange accept your internet e-mail directly.  Office-Logic InterChange gives you complete control over your internet e-mail while protecting your network and users with the best SPAM and Anti-Virus protection available.

September 22, 2006 - Secure your mail server with strong passwords.

It is extremely important that you create abstract passwords for your user accounts in Office-Logic InterChange, or any mail server for that matter.  We have seen instances where SPAMMER's will attack mail servers searching for legitimate user names and passwords in order to seize control for the sole purpose of sending their SPAM out through that system.  As an example, they will send thousands of user name and password requests looking for matches to authenticate in order to use that system.  These requests use common user names like, MIKE, MARY, STEVE, CATHY, SUPPORT, SALES, INFO, etc., and will try to log in using a password that is either the same as the username, or common words like PASSWORD or SECRET.  Many sites will define passwords for the sake of ease, and this is exactly what the "Bad Guys" are hoping for.

Do NOT fall victim to these kinds of attacks, by using a password of INFO for user name INFO, or PASSWORD for user name SALES.  Once they get control of your mail server, they can send out millions of messages before being caught, and usually the result is that your mail server becomes BLOCKED by one of the SPAM database services.  This will then limit your users from sending out legitimate, business related e-mail.  It can be a real pain to clear your mail server from these lists.  So please don't make it easy for SPAMMERS, and make sure that your passwords are ambiguous and secure. 

September 15, 2006 - What is Reverse DNS Lookup, and do I need one?

Some internet mail servers, including AOL,  rely on using Reverse DNS Lookup to determine if the sending mail server is legitimate, and will reject any messages from mail servers that do not have one.  The theory behind using Reverse DNS Lookup is that all mail servers should have a Static IP address, and all Static IP Addresses should have a Reverse DNS Lookup entry.  A Static IP address does not change and is used as a consistent identifier for that computer by other computers on the internet.  So it might be beneficial if the IP address of your Office-Logic InterChange mail server has a Reverse DNS Lookup record.

A Reverse DNS Lookup entry is simply adding a PTR record to your DNS setup that defines the IP address of your Office-Logic InterChange mail server.

The PTR record entry can ONLY be created or changed by the ISP that owns that IP address.  Your other DNS entries may be controlled by your ISP or some other provider who you contact for making DNS changes.  But in the case of a PTR record, you MUST contact your ISP to setup or change your PTR record.

To see if your Office-Logic InterChange IP address already has a PTR record, you can use the Reverse DNS Lookup utility located at DNS Stuff, or contact your ISP directly.

September 8, 2006 - Can I setup mailbox quotas for my users?

Yes.  Through Office-Logic InterChange, you can configure mailbox quotas that will allow you to have more control of your disk space environment(s).  The mailbox quota limits are calculated during the Daily Cleanup, usually around midnight, or you can force a cleanup by selecting the File\Perform daily cleanup and quota re-calculation now option from your Office-Logic InterChange server.  

A user will be notified when they are getting close to their quota, when the users mailbox size is within the limits of the configured Warn when remaining space is (in MB) option.  If the user receives more mail and passes their quota limit, then another message is placed in their mailbox and any new internet mail is "soft refused".  This means that Office-Logic InterChange will give the sending server attempting to deliver mail to that user a "400-series" error message indicating a temporary problem. This allows the user time to clear some messages from their mailbox. Of course, the sending server will continue to try to re-deliver the message for whatever time (typically 72 hours) they are configured.  

The users should first try to clean out the Trash folder to get below their quota limit, and then remove other messages if needed.

Office-Logic Groupware users will still receive mail from other local Office-Logic users, but will not receive internet e-mail until their mailbox size is below the quota limit.

Office-Logic InterChange will allow you to set quotas for the following environments:

• System Quotas - Quotas for ALL user accounts

• Domain Quotas - Quotas for specifically defined domains

• User Quotas - Quotas for individual user accounts that can be either increased or decreased from the configured System Quota

To configure System Quotas:

1. From your Office-Logic InterChange server, select the Configure\Options menu, and click on the Receive tab menu.

2. Check the box to Enable mailbox storage limit for all users and domains.

3. Enter the mailbox quota limit in the Maximum mailbox space per user (in MB) field. i.e. 50 MB

4. Enter a value in the Warn when remaining space is (in MB) field.  This will send an e-mail warning message to the user, and display a warning message in the WebMail interface that their mailbox is about to reach the quota limit.

5. Click the OK button to save your settings.

To configure Domain Quotas:

1. From your Office-Logic InterChange server, select the Configure\Domains menu.

2. If you already have a domain defined, then highlight that domain and click on the Edit button.  If you need to create a new domain, then click on the Add button.

3. Enter the mailbox quota limit in the Maximum mailbox space (in MB) field.

4. Click the OK button to save your settings.

To configure User Quotas:

1. From your Office-Logic InterChange server, select the Configure\Users menu.

2. Highlight that user(s) that you would like to either set mailbox quotas for, or to change their quotas to a different value from either the System or Domain quotas.  Once the user(s) have been highlighted, click on the Advanced button located on the right side of the window.

3. Check the box Limit mailbox storage space to enable this option.

4. Enter the mailbox quota limit in the Maximum mailbox space (in MB) field.

5. Click the OK button to save your settings.

September 1, 2006 - I want a Pop-Up message to display on my screen when I get a specific message.

This can be accomplished by creating a Rule in Office-Logic.  The Rules Engine inside Office-Logic is extremely powerful, and will allow you easily manage inbound messages.  One feature in the Rules Engine will display a pop-up message on your screen when all the conditions for the rule have been met.

To create a Rule in Office-Logic:

1. As an example, you can enter the following Action:

Message from %f %r Subject: %s %r Has been delivered to you on %d at exactly %t

 

When this Office-Logic rule processes a message, it will replace the parameters with actual data from the message, and pop-up a message on your screen that would look something like this:

 

Message from Office-Logic Support 

Subject: TEST MESSAGE  

Has been delivered to you on September 1, 2006 at exactly 09:23am

August 25, 2006 - Can I use a word or phrase for a hyperlink when creating a message?

Yes.  It can be very helpful to use a descriptive Word or Phrase hyperlink in a message in place of the actual hyperlink address.  As an example, which statement in your e-mail message would be easier for the reader to understand:

1) Please Click Here for a map to our Office.

Or

2) For a map to our location, please click http://www.mapquest.com/maps/map.adp?searchtype

=address&country=US&addtohistory=&searchtab=home&formtype=address&popflag=0&latitude

=&longitude=&name=&phone=&level=&cat=&address=&city=houston&state=tx&zipcode=

 

Of course the first example would be easier for the reader and enhance the visual aspects of your message.

This feature is only available when composing a message in Office-Logic using Rich-Text.  You can only use the actual hyperlink address when composing a Plain Text message.  To enable Rich Text when composing a message in Office-Logic, click on the Richtext icon located on the Tool Bar.  Your Compose window will now display the Rich Text Tool Bar as pictured below.

While typing your message, highlight the Word or Phase that you would like to add a hyperlink to, and click on the Anchor icon located on the Rich Text Tool Bar.  You can also Right-Click on the highlighted Word or Phrase and select the Insert\Hyperlink option.

July 28, 2006 - Why are there message files in my ..\INTER\OUT directory?

July 21, 2006 - What do I need to do in order to run another virus scanner on the PC running OL InterChange?